.svg)
Customer feedback software for enterprise SaaS teams
Usersnap is the product evidence platform for enterprise SaaS teams. Bug reports, feature requests, surveys and support conversations land in one place, and every roadmap call traces back to the customers who asked.
Be first to test itSchedule demo →.png)
.svg)
Learn from customer feedback
A bug report without context means three more emails. Usersnap attaches the screenshot, browser and page to every report, so your team can prioritize fixes on facts.
More about panels →
.svg)
Understand what to build next
What customers and prospects ask for should shape the roadmap. Usersnap groups incoming feedback by topic and scores opportunities, so you can show why something made the cut.
Try it for free →Gather issues visually
Customers report issues with a screenshot, annotations or a screen recording inside your product, and browser, screen size and URL come attached. The widget takes your colors, fonts, logo, button text and position, so it looks like part of your product.
Schedule demo →More about emails →
Canva’s case study
.webp)
Challenges
.svg)
.svg)
“Usersnap allows us to get feedback more often and more precise ever since we adopted it. This really helps us to iterate faster on our design community's needs.”
.webp){kind=small}
Results
Increase customer satisfaction
Measure NPS, CSAT or CES at the points in the user journey you pick, and see how satisfaction moves after each release.
Learn what Usersnap can do for you →Centralize your
customers' feedback
Keep feedback and bug reports in one place. Sort, label and prioritize them, then send the work to the tools your team already uses.
Schedule demo →More about emails →.png)
Additional features
Installation
Projects and notifications
Spaces for teams and sites
.svg){kind=icon}
User permissions
Branding
Browser extension
Cloud-based hosting
Security (GDPR, CCPA)
Data export
Language support
.svg){kind=icon}
Webhooks
Unlimited feedback
Web content accessibility
Premium plan for global teams
Mobile application SDK
Mobile application SDK
Implement native feedback forms to your mobile applications. Streamline insights and requests of all devices to one single place.
